FREQUENTLY ASKED QUESTIONS
IT FAQ'S
It could be because you have opened the Hammond website instead you need to login using this link “mycourse.hammond.edu.au”
Or
Your account has been suspended due to the inactivity in the course
You need to download the file and save it on your computer and open it as a pdf file from there. Please do not open the file directly from your internet browser.
The units are available once it being delivered in the class. After this time if you are still not able to find the unit/s, please contact your trainer or send us an email on [email protected]
It could be because of the file size. If the file size is more than 20 MB then you need to split the files and upload, you can upload multiple files, but each file should not exceed 20 MB size.
You need to go to assessment à Click on the assessment E.g.-Assessment CHCECE002, on the next page under feedback section you can see the grade and feedback comments for that assessment
Please take a screenshot of the error message and email it to [email protected] along with your full name and enrolled course.
Yes, you can access your online classes. However, to complete your online assessment you are required to a PC.
Yes you do need to sign your assessment and your digital signatures are the easy way to do this. Typing your name in signatures column will not be accepted.
Yes, you can up to a maximum of 20MB file size.
It is advisable to opt the “Listen” only option so that there should not be any disturbance or chaos in the class. Your trainer can give you the permission to do so.
There is a public and private chat options available. Your trainer can also give you permission to talk if required.
You are only required to submit the assessments for each units and work placement booklets, other resources are for the information and practice only.
Trainers usually give their details in the class but for some reasons if don’t have the details Please send us an email on [email protected]
Please note that you might have to wait for trainer to respond back to you. Usual wait time is between 48 to 72 hrs.
Please send us an email on [email protected] and one of our friendly will contact you.
General FAQ’s
You can contact Hammond Institute’s team to enquire about the qualifications we offer as well as the units of competencies that form part of each qualification. These qualifications are also listed on our website. Alternately, you can visit www.training.gov.au on https://training.gov.au/Organisation/Details/90720
Please refer to our section on Course Fees. For eligibility of government subsidised training, you can contact our team who will be happy to forward the relevant information to you after an assessment of your current eligibility status.
Depending on your previous qualifications as well as life and work experience, we can recognise prior learning and also grant credit transfers which will impact on the time frame you can complete the training. Please talk to us if you want to inquire more about the training timeframes.
Courses are ongoing and to find out further information you can contact the us on 03 9533 6504 or send us your online enquiry.
The Hammond Institute is committed to providing fair and transparent complaints and appeals process that includes access to an independent external body if necessary. If you have any complaint, please talk to us directly so we can address your concerns. You may also download the Complaints & Appeals Form from our website or request our team to send you a copy and send the completed form to us. We will endeavour to resolve your concerns as early as we possibly can. Please access the Complaints and Appeals Policy and Procedure on our website for further information.
Government Funding – Skills First Program: Applicants who are eligible for government subsidised training must pay the agreed tuition fees within 14 days of the day of enrolment. If the applicants fail to make the payment within the agreed timeframe, Hammond Institute has the right to cancel the enrolment. All the government subsidised fees funding are non-refundable.
Fee For Service: If you cancel your enrolment prior to 7 days before the commencement of a training program you will be entitled to a full refund of fees paid. Any cancellations of courses made less than 7 days prior to course commencement may incur a penalty. The amount retained (25%) by the Hammond Institute is required to cover the costs of staff and resources which will have already been committed based on the initial commitment to undertake the training.
Should you cancel your enrolment after a training program has commenced, you may not be entitled to a refund of fees. You may however be entitled to a statutory cooling off period under consumer protection laws. Where you purchased a text or training workbooks and subsequently cancel, the Hammond Institute will not refund monies for those resources. The full policy about Refunds or Returns is available on our website. It is important that you access it and inform yourself.