Frequently Asked Questions
How can I get more information on qualifications delivered by Hammond Institute?
You can contact Hammond Institute’s Training Director and you can also go onto www.training.gov.au which will give you more information about the individual units which are in the training package.
What are the fees/charges for doing a course and is there any funding?
Please refer to our section on Course Fees . For eligibility of funding you can contact the Hammond Institute Training Director who will forward the relevant information to you after an assessment of your current eligibility status.
How long will the training take?
Depending on your previous qualifications and life and work experience, we can recognise prior learning and direct credit transfers which will impact on the time frame you can complete the training. Further information on training time frames can be obtained from the Training Director.
How can I find out information about upcoming courses?
Courses are ongoing and to find out further information you can contact the us on 03 9533 6504 or send us your online enquiry.
How I can make a Complaint or Appeal?
The Hammond Institute is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary. A complaint or appeal may be received by the Hammond Institute needs to be formally documented by the complainant in order to be acted on. Complaints and Appeals policy can be located on our website.
What is Hammond Institute refunds policy?
Government Funding – Victorian Training Guarantee (VTG) : Applicnats eligible for VTG funding must pay the agreed tution fees within 14 days of the day of enrolment. If the applicants fail to make the payment within the agreed timeframe, Hammond Institute has the right to cancel the enrolment. All the fees under VTG funding are non refundable.
Fee For Service : If you cancel your enrolment prior to 7 days before the commencement of a training program you will be entitled to a full refund of fees paid. Any cancellations of courses made less than 7 days prior to course commencement may incur a penalty. The amount retained (25%) by the Hammond Institute is required to cover the costs of staff and resources which will have already been committed based on the initial commitment to undertake the training.
Should you cancel your enrolment after a training program has commenced, you may not be entitled to a refund of fees. You may however be entitled to a statutory cooling off period under consumer protection laws. Where you purchased a text or training workbooks and subsequently cancel, the Hammond Institute will not refund monies for those resources. The full policy about Refunds or Returns is available on our website. It is important that you access it and inform yourself.