CHC52015 - Diploma of Community Services

Duration :              14 Months

Delivery Mode:      Face to Face, Blended, Workplace / Traineeship

Start Date:              Enrol Anytime

Recognition:           Nationally Recognised Training

Quality Assurance : As a registered training organisation (RTO) Hammond Institute operates within the Vocational Education and Training Quality Framework (VETQF) and the Australian Qualification Framework (AQF) delivering nationally recognised qualifications and units of competency.

CHC52015 Diploma of Community Services (Case Management) is suitable for people that want to work in Community Services organisations as a case manager. The course will develop your skills to manage, coordinate and deliver person centred services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.

  • Community Care  or Case Manager
  • Community Care or Case Coordinator
  • Community Worker
  • Community Program Coordinator

There are NO previous work or education requirements for entry into this course. Students may enrol directly in the diploma level course without completing lower ranked qualifications.

Graduates can expect higher course levels to result in higher potential salary, positions and skill capabilities.

Students must satisfy the following age, English and other requirements to enroll in Diploma of Community Services (Case Management):

  • Age: must be 18 years or over
  • Undertake Pre-Training Review
  • Undertake LLN test: Learning,reading, writing,oral communication and numeracy (ACSF Level 3) are desirable to participate in the course.
  • It is also essential for the student to possess basic computer skills.
Government Funded Fee* Government Funded Concession Fee** Administration Fees*** Fee for Service
$0 $0 $80 $6,500

For full list of other optional fees that may be applicable, please refer to our Course Fees page.

*To be eligible for Victorian government subsidised training fees, the candidate must meet the Skills First eligibility criteria.

**If you are studying in a Diploma or above qualification you are not eligible to have a concession applied to your tuition fees.

**Under the Indigenous Completions Initiative, Aboriginal/Torres Strait Islander students pay only the concession tuition fee for government subsidised training at all qualification levels (including at Diploma and above).

***Administration fees is non-refundable.

Delivery methods:
The range of delivery methods may include, but not limited to the following:

  • lectures / Instructions
  • pre-reading
  • demonstrations and modelling
  • practice opportunities
  • brainstorming activities
  • group discussions
  • guided facilitation of individual or group learning activities, group work or project-based case studies

Delivery Structure:

  • Delivery structure is comprised of classroom training sessions, structured learning such as training support, learning activities, self-paced (to allow the learners to absorb and reflect on their learning), workshops and work placement.
  • The unit of competency will be delivered and assessed as stand-alone unit.

Delivery Locations:

  • Dandenong
  • Werribee
  • Craigieburn
  • Melton
  • Box Hill

Notes: Additional locations may be allocated to meet a group of learner cohort’s needs and based on demand (if practicable for Hammond Institute)

The further study pathways available to learners who undertake Diploma of Community Services include:

  • CHC62015 Advanced Diploma of Community Sector Management
  • CHC82015 Graduate Certificate in Client Assessment and Case Management

Assessment method may include:

  • Knowledge Questions
  • Written Assignment & Case studies
  • Workplace Assessment
  • Log Book
  • Projects / Research Reviews

All assessment will be conducted in accordance with the Training Package requirements, Principles of Assessment and Rules of Evidence (https://www.asqa.gov.au/standards/chapter-4/clauses-1.8-1.12)

To achieve Diploma of Community Services (Case Management) qualification the candidate must have completed at least 100 hours of work placement as detailed in the assessment requirements of the units of competency.

If a student is unable to find appropriate work placement, Hammond Institute will assist in finding the work placements.

The Diploma of Community Services (Case Management) is made up of 16 units. This covers 8 core units and 8 elective units.

Core Units:

CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

Industry Suggested Electives:

CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCADV002 Provide advocacy and representation services
CHCCDE011 Implement community development strategies
CHCADV001 Facilitate the interests and rights of clients
CHCDEV001 Confirm client developmental status

Other Electives options are available. Discuss options with the course coordinator.
Credit Transfer and RPL offered: Recognition of prior learning and skills assessment.

Hammond Institute does not use brokers or deliver this course through third party arrangements.

Job Facts


  • $1,084
    Weekly Pay
  • 46,700 workers
    Employment Size
  • Strong
    Future Growth
  • High skill
    Skill level rating
  • 67.6% Full-Time
    Full-Time Share
  • 67.3% female
    Gender Share

Source: Department of Employment. For full details on Community Worker visit Job Outlook